Privacy Policy

Last updated: March 24, 2026

1. Introduction

AksaraExcel ("we," "us," "our," or "Company") operates the website and mobile applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our websites, use our services, or interact with us.

We are committed to protecting your privacy and ensuring transparency about how we handle your personal information. Please read this Privacy Policy carefully.

2. Information We Collect

A. Information You Provide Directly

  • Account Information: When you create an account, we collect your name, email address, password, and profile information.
  • Payment Information: When you make a purchase, we collect payment details (processed securely by Midtrans payment gateway).
  • Communication: When you contact us via email or contact form, we collect your message and contact information.
  • Survey & Feedback: Information you provide in response to surveys, questionnaires, or feedback forms.

B. Information Collected Automatically

  • Cookies & Tracking: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior.
  • Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
  • Usage Data: Pages visited, time spent on pages, links clicked, search queries, and referring URLs.
  • Location Data: General location information based on IP address (not precise location).

C. Third-Party Data

  • Information from analytics providers (Google Analytics)
  • Information from payment processors (Midtrans)
  • Information from social media platforms (if you link your account)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Service
  • To process transactions and send transaction confirmations
  • To send marketing communications, newsletters, and promotional materials (with your consent)
  • To respond to your inquiries and provide customer support
  • To analyze usage patterns and improve user experience
  • To detect, prevent, and address fraud, abuse, and security issues
  • To comply with legal obligations
  • To personalize your experience on our Service

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect analytics data:

  • Google Analytics: To track website traffic, user behavior, and engagement metrics.
  • Session Cookies: To maintain your login state and preferences.
  • Advertising Cookies: To serve targeted advertisements (when monetized).

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to use certain features of our Service.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information in these circumstances:

  • Service Providers: With vendors who assist us in operating our website and conducting business (payment processors, analytics providers).
  • Legal Requirements: When required by law or government request.
  • Business Transfer: In the event of merger, acquisition, or sale of assets.
  • Aggregated Data: We may share anonymized, aggregated data that cannot identify you.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, and resolve disputes. The duration depends on the context of the processing and our legal obligations. If you request deletion of your account, we will delete or anonymize your information except where legally required to retain it.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: The right to access and receive a copy of your personal information.
  • Correction: The right to correct inaccurate or incomplete information.
  • Deletion: The right to request deletion of your personal information.
  • Opt-Out: The right to opt-out of marketing communications.
  • Data Portability: The right to receive your information in a portable format.

To exercise any of these rights, please contact us at the email address provided in the Contact Us section.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

10. Children\'s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will delete such information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of our Service after changes have been made constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at the information below.

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